Frequently Asked Questions

Booking is easy! Just click the "Book Now" button and fill out the short form. Our customer service team will email you a confirmation the same business day. Prefer to call? You can reach us at (478) 992-0102 to book your service.

You'll receive a confirmation email with the details of your appointment, including the services requested and your scheduled time. Please review it carefully to ensure everything is accurate.

Absolutely—we love pets! Our cleaning teams are trained to work safely around animals and treat them with care. We also use non-toxic, eco-friendly cleaning products that are safe for pets and people alike. If you'd like eco-friendly products used during your service, please be sure to request it when booking.

We strongly recommend a Deep Clean for first-time clients or homes that haven't been professionally cleaned in several months. More details are available on our Services page.

While we offer a wide variety of cleaning services, we do not: resurface, wax, or refinish floors; wash dishes; wet wipe light bulbs; move heavy furniture; remove large amounts of trash; clean exterior windows, mold, biohazards, pet waste, or handle pest issues.

Not at all—it's entirely up to you. If you're comfortable, you can simply leave us a key and we'll handle the rest.

Yes, we do! If you're not completely satisfied, please contact us within 48 hours. We'll review the situation and, if necessary, schedule a re-clean. If a return visit is agreed upon, we'll need at least 72 hours to schedule it.

Yes, we're fully insured. To request proof of insurance, just email us at hello@peachcleaningcrew.com and we'll gladly send over our current documentation.

Yes, in certain cases. Our hourly cleanings have a 4-hour minimum and are best suited for large homes, partial cleanings, or homes that need extra attention due to clutter or buildup. Please note: hourly services are not covered by our satisfaction guarantee and re-cleans are not offered.

It varies based on your home's size and condition. As a general estimate, plan for about 1 hour per bedroom (e.g., a 2-bedroom home typically takes about 2 hours).

We'll ask for your credit card at the time of booking to hold your appointment, but you won't be charged until your service is completed. If you're on a recurring schedule, you'll be billed automatically after each visit.

We strive to keep all homes within our flat-rate pricing. However, if your home is significantly larger or more soiled than average for the number of rooms, an additional charge may apply.

We don't use contracts, but we do ask for at least 48 hours' notice for cancellations or rescheduling. Cancel/reschedule within 48 hours: $70 fee. Cancel within 3 hours of the appointment: 50% of the service cost. Cancel at the door or if we are locked out: Full price of the cleaning.